Mk99 is committed to protecting every detail of your personal data using the latest encryption technology, full compliance with Malaysia's PDPA, and transparent data handling practices.
Six core pillars that ensure your personal data is always safe and respected on the mk99 platform.
All data transmitted between your device and the mk99 servers is protected with 256-bit SSL encryption — the same security standard used by major banking institutions. No third party can intercept or read your information while in transit.
Mk99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the full right to access, correct, and request deletion of your personal data at any time. We do not collect data beyond what is required for platform operations.
Mk99 never sells, rents, or discloses your personal data to third-party advertisers or data brokers. Your data is used solely for platform operations, account verification, and transaction processing that you have consented to.
You can access, update, or request deletion of your personal data directly from your MK99 account settings or by contacting our support team. Requests will be processed within 14 working days in accordance with PDPA requirements.
Personal data, financial information, and gaming records are stored in separate systems with strict access controls. Only authorised staff may access user data, and every access is logged for security audit purposes.
In the event of any security incident affecting your data, mk99 will notify you within 72 hours via your registered email, in line with international data protection best practices. Transparency is one of our core values.
Welcome to the mk99 Privacy Policy page. This document explains in detail how the mk99 online gaming platform (mk99.bz) collects, uses, stores, and protects your personal data as a registered user or visitor of our website.
Mk99 takes our responsibility to every user's privacy seriously. We understand that personal data belongs to you, and the trust you place in us is not something we take lightly. That is why every decision relating to data handling is made with users' best interests as the priority.
This Privacy Policy applies to all services provided by MK99, including the online casino platform, fish shooting games, Live Casino, sports betting, Bingo, and all other features available within the MK99 ecosystem. By registering and using our platform, you agree to the terms set out in this Privacy Policy.
Mk99 only collects data necessary to provide you with a safe, legitimate, and responsible service. The following are the categories of data we collect:
During the registration process, you are required to provide the following basic information:
To comply with anti-money laundering (AML) requirements and ensure the safety of all users, mk99 conducts a Know Your Customer (KYC) process that may require:
To process deposits and withdrawals securely, we collect:
Automatically when you use the mk99 platform:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account management & communications | Throughout active account + 5 years |
| KYC Documents | AML legal compliance | 7 years from the verification date |
| Transaction Data | Payment processing & auditing | 7 years from the transaction date |
| Usage Data | Security & platform improvements | 2 rolling years |
| Session Cookie Data | Platform functionality & performance | Until session ends / 30 days |
Mk99 uses your personal data only for legitimate, stated purposes. We do not use data for unrelated purposes without your explicit consent.
Data is used to enable the platform's core functions to run smoothly, including login verification, game processing, deposit and withdrawal processing, account notification delivery, and maintenance of your wagering records.
Usage data and device data are continuously analysed by mk99's automated security systems to detect and prevent:
Some data is retained and used to meet legal and regulatory obligations, including PDPA 2010 compliance, AML reporting requirements, and cooperation with lawful authorities when ordered by a court or competent regulatory body.
Anonymised usage data is used to analyse platform usage patterns, identify technical issues, improve performance, and make better product development decisions for the overall user experience.
Mk99 uses your email and phone number to send transaction notifications, important security information, updates to terms or policies, and promotional information (if you have opted in to receive it).
Mk99 maintains a strict policy on data sharing. We does not sell your personal data to any third party. However, in the following limited situations, data may be shared:
Some MK99 platform functions are supported by trusted third-party service providers, such as payment processors, identity verification providers, and gaming technology platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.
Mk99 will disclose user data to competent authorities when required by law, court order, or legitimate regulatory process. In such situations, we will notify you in advance unless legally prohibited from doing so.
Data may be shared with lawyers or independent assessors in situations where mk99 needs to defend our legal rights, including fraud investigations or litigation related to your account activity.
Mk99 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and understand aggregate usage patterns.
You can manage your cookie settings through your web browser at any time. Most modern browsers allow you to view, delete, or block cookies from the browser's privacy settings. Please note that disabling essential cookies may affect your ability to use the MK99 platform fully.
Mk99 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, or misuse.
Your personal data is retained for as long as your account is active and for a set period after account closure in accordance with applicable legal requirements. Refer to the table in Section 2 for retention periods by data category. When data is no longer needed, it is securely deleted or anonymised.
Under Malaysia's PDPA and data protection best practices, you have the following rights, which you may exercise at any time:
You have the right to request and receive a copy of the personal data we hold about you. Data access requests will be processed within 14 working days. A copy of your data will be sent to your registered email in a readable format.
If your personal data is inaccurate or outdated, you have the right to request a correction. You can update basic information directly from your mk99 account settings, or contact our support team for more complex changes.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. However, we may need to retain some data to fulfil legal obligations such as AML requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time. You can unsubscribe from marketing communications by clicking the "Unsubscribe" link in any MK99 marketing email.
To exercise any of the above rights, contact the mk99 Data Protection Officer by email at [email protected] by clearly stating your request. Include sufficient identity verification information to ensure the request is processed securely. We will acknowledge receipt of your request within 3 business days.
The mk99 platform is strictly limited to individuals aged 18 years and above. We do not intentionally collect, store, or process personal data of anyone under the age of 18.
If we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has registered a mk99 account without authorization are urged to contact us immediately at [email protected].
Mk99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform improvements.
When there are material changes, we will:
Continued use of the mk99 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or wish to exercise your privacy rights, the mk99 data protection team is here to help.
Response within 1–3 business hours. For privacy matters, state "Privacy Request" in your email subject.
The mk99 support team operates around the clock, including weekends and Malaysian public holidays.